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Our Services

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1

For Manufacturers & MAHs

  • Regulatory & registration support: dossier submission coordination, variations, artwork/label checks, batch release coordination.

  • Quality & cold chain: temperature-controlled storage, calibrated monitoring, batch/expiry traceability, GDP-aligned handling.

  • Nationwide distribution: coverage across West Bank & Gaza with order consolidation, route planning, and delivery confirmation to over 500+ pharmacies and medical facilities. 

  • Commercial execution: medical marketing support, product trainings, and account management where agreed.

  • Post-market support: complaint handling, recalls coordination, basic pharmacovigilance routing to the MAH.

2

For NGOs & Humanitarian Agencies

  • Humanitarian logistics aware: we understand donor compliance, earmarked stock, and audit requirements.

  • Flexible distribution models: central warehousing, consignment to implementing partners, or direct last-mile to facilities.

  • Assured quality: ISO 9001 procedures, temperature logs on request, and batch/lot traceability for reporting.

  • Tender support: quick pricing, documentation packs, shelf-life commitments, and regulatory letters as needed.

  • Sensitive products: cold-chain and controlled items managed under documented SOPs.

3

For Pharmacies & Hospitals

  • Reliable availability: broad portfolio and order consolidation across multiple suppliers.

  • Account management: a single point of contact for orders, shortages, and new requests.

  • Quality assurance: documented handling, batch traceability, and expiry management.

  • Cold-chain delivery: validated packaging and monitored transport for temperature-sensitive items.

  • Easy ordering: email, phone, or scheduled calls.

FAQ

Q: Who is Al Salam?

A: We’re an ISO 9001–certified pharmaceutical distributor serving the Palestinian market (West Bank & Gaza). We support partners with registration, import, distribution, and medical marketing. Founded in 2004.

Q: What services do you provide to partners? 

A: Registration and regulatory support, import, nationwide logistics, and commercial execution across hospitals, humanitarian programs (NGOs) and pharmacies.

Q: What is your scale and coverage?

We supply over 4,000 SKUs to more than 500 customers in the West Bank and Gaza through an extensive network of facilities and pharmacies.

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